1.) If I ask for ID, it's because someone at least five pay grades higher than me has the potential to fire me if I don't.
2.) We close at a certain time for a reason. Whether you like the hours or not, the decision is made by someone you will never meet in your entire lifetime and coming three minutes before we close with huge transactions does nothing but make your bankers hate you.
3.) No, we don't actually care about your day any more than you care about ours. But when we ask, at least grunt and smirk. Not being friendly earns you a reputation amongst the entire bank staff - and not a good one.
4.) Don't show up at our branch on a holiday and say how you're surprised we're open so late. If you really care and want us to spend next year with our families, boycott the bank and our transaction counts will speak higher volumes than you're small talk.
5.) While standing in line in the lobby, don't just walk up to someone's window. Wait for them to welcome you over. We're graded on our welcoming skills and we're more than likely working on something.
6.) When it's cold out or raining and you decide to go through the drive thru, rather than going inside because you don't want to leave your car, understand that we're not going slower than usual. Stop staring, stop tapping your fingers on your steering wheel, we can see you. We're going the same pace, it just feels like it's taking longer because you decided to sit with your window down while the freezing cold takes over your car and you are growing impatient quicker. Honestly, go inside.
